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FAQs

Answer: We have been in the diamond business since 2000.
Answer: Our manufacturing units are located in Surat, India.
Answer: Our manufacturing units are located in Mumbai, India.
Answer: Our diamond inventory is in Mumbai, India.

About Diamonds

Answer: Our diamond inventory is in Mumbai, India.
Answer: Yes, we welcome you to visit our office in Mumbai & Surat for physical inspection.
Answer: Yes, we only carry natural conflict-free diamonds that are Kimberley process compliant and do not sell laboratory or man-made diamonds.
Answer: Yes, we do keep our inventory on Rapaport.
Answer: Our diamonds are certified from any of the following: Gemological Institute of America [GIA], International Gemological Institute [IGI], Hoge Raad Voor Diamant [HRD], European Gemological Laboratory [EGL] and National Gemstone Testing Centre [NGTC].
Answer: You can let us know what exactly you are looking for and we can help you find it via live chat or you can contact your sales representative.
Answer: Our database is constantly being updated with new diamonds. If you don't find exactly what you are looking for please contact us and our professionals will be glad to help you in meeting your specific requirements.

About Certification

Answer: We have certified diamonds from 0.18 carat to 10.00 carats and above.
Answer: Yes, we do. We have small and big diamonds both in our non-certified category. They are available in our "Parcel Diamonds" category for this purpose you have to login.
Answer: Yes, it is possible to do so.
Answer: Yes, it is possible to arrange for a sealed certificate for IGI certified diamonds on an additional fee of US$50 per certificate.

About Shipping

Answer: We ship diamonds to our customers through FedEx, BRINKS, MALCA AMIT, BVC LOGISTICS [G4S].
Answer: For Invoices below US$25000 is US$250. For Invoices above US$25000 is Free.
Answer: The diamonds will reach within 4-5 business days.

About Payment Terms

Answer: The goods are delivered on receipt of ADVANCE payment.
Answer: No, we do not accept credit cards. The mode of payment is by way of SWIFT remittance through a bank.
Answer: We accept the payment in US$ only.
Answer: We have a "FAIR & FIXED PRICE POLICY" that eliminates negotiations/ bargaining.
Answer: The prices of our goods are determined after a careful study of the market conditions with a view to ensure a fair deal for the customer. The prices are obviously fixed, eliminating the need of bargain and thus saving the valuable time of the customer.

About Other Policies

Answer: We do not have a return/exchange policy at present. We suggest that you carefully select your diamonds so that the need of return/exchange does not arise.
Answer: The stones selected have to be immediately ordered.
Answer: With respect to certified diamonds, the certificate number is inscribed on the girdle of the diamond which can be checked by you on receipt. For non-certified diamonds, you have our assurance and guarantee for the genuineness of the stone and its specification.
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